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Creating a Healthy Dynamics CRM-ERP Ecosystem
CRM activities are often related closely to ERP data and activities. New customers in the CRM require financial operations, new human resources and other resource management within ERP. The key...
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Service Desk solution for Dynamics CRM 2013
Delivering great service and aligning support operations with your business can be a difficult challenge, especially without an effective automation process that keeps up with changing and complex...
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Queue Enhancements in Microsoft Dynamics CRM ‘LEO’ release – Part 2
Further to our earlier blog in which talked about Public/Private Queues in brief with some UI changes in them, this blog will walk you through the features such as how to route queued Item, how to...
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CRM Market Builder for Dynamics CRM 2013
CRM Market Builder was designed for marketers, sales managers, recruiters, and service managers. CRM Market Builder is the complete, fully integrated, intuitive Dynamics CRM mapping analysis tool....
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3 Best Practices for Better Government Customer Engagement
If you follow the news (or even if you don’t), you know many government agencies are struggling right now with delivering efficient and effective service and engagement. But despite the long shadow...
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Identifying Your Microsoft Dynamics CRM Online Administrator and Managing...
Our CRM Product Team created some new blog posts describing how to determine who are your CRM Online administrators and who gets the CRMOL notifications (crmoln@microsoft.com emails). These posts...
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Property Management for Dynamics CRM 2013
TreCom's Property Management solution, built on the Microsoft Dyanmics CRM platform, is a foundation for organizations tasked with managing properties including; commercial single and multi-unit...
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Resolved | NAM | CRM Online | A small subset of customers in NAM were...
A small subset of CRM Online orgs served from the North America Datacenter became inaccessible at approximately 12:11 PM UTC June 17, 2014. The issue was detected by internal monitoring and resolved by...
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CRM Rules for Dynamics CRM 2013
Customizing CRM is expensive and complicated. CRM Rules 2013 Basic Version lets you easily configure dynamic form behavior by simply entering your criteria into the CRM Rules forms. No coding required....
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Resolved | NAM | CRM Online | A small subset of customers in NAM were...
On June, 18th 2014 at approximately 11:54:00 AM PDT a small subset of CRM Online orgs served from the North America Datacenter became inaccessible. The issue was detected by internal monitoring and...
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CRM2Emails for Dynamics CRM 2013
CRM2Emails offers organizations that use Microsoft Dynamics CRM the opportunity to have seamless Email Marketing capabilities. CRM2Emails is designed specifically to work with Constant Contact®, a...
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Event Permitting for Dynamics CRM 2013
Tribridge Event Permitting provides cities and counties with a citizen-centric solution framework to manage, track and report on public assembly applications and events. The power of Dynamics CRM gives...
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Customer Satisfaction: It’s About Time, Says New Survey by Parature, from...
A new 2014 State of Multichannel Customer Service Survey commissioned by Parature, from Microsoft shows that old customer service channels certainly aren’t going away, but new ones like social are...
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Fleet Management for Dynamics CRM 2013
Planet Technologies' Fleet Management Solution, built on Microsoft Dynamics CRM 2013, allows organizations to easily manage and track their motor vehicles and associated maintenance, mileage and fuel...
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Investigation Management for Dynamics CRM 2013
Planet’s Investigation Management Solution, a CRM Solution Accelerator, streamlines the business and investigation process by eliminating paper based files. Replacing paper with records which are...
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Resolved and Awareness| NAM | CRM Online | A subset of customers in NAM were...
On June, 24th 2014 at approximately 3:05 PM PDT a subset of CRM Online orgs served from the North America Data center became inaccessible. The issue was detected by internal monitoring and resolved by...
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Parrot for Dynamics CRM 2013
Parrot by Webfortis is a comprehensive social media management application designed for Microsoft Dynamics CRM - Both Online and On Premise from the premier CRM Partners - Webfortis. With Parrot you...
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Microsoft Dynamics CRM Spring '14 Overview of Unified Service Desk
(Please visit the site to view this video)Bring multiple apps together inside the new Unified Service Desk in Microsoft Dynamics CRM. In this video, Matthew Barbour gives you a heads-up on this agent...
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Microsoft Dynamics CRM Spring '14 Sandbox Instance
(Please visit the site to view this video)This 3 minute video covers implementing sandbox instances for non-production use like testing and training in Microsoft Dynamics CRM. Mike Carter walks you...
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Microsoft Dynamics CRM Spring '14 Service Management Overview
(Please visit the site to view this video)In this short video learn how you can give your customer service agents the tools they need in Microsoft Dynamics CRM. See how you can set up everything in one...
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