Delivering great service and aligning support operations with your business can be a difficult challenge, especially without an effective automation process that keeps up with changing and complex requirements.
FocusLive Service Desk Solution is your single solution for uncomplicated, cost-effective IT service management web-based service desk solution for internal and external support automation. It gives you extensive flexibility without the extensive (and expensive) configuration requirements, operational resource requirements and implementation cycles typical typically found in other tools.
Features :
• Incident Management. Problem Management. Change Management.
• Asset Management. Contract Management.
• Full SLA / SLM Management.
• Active Directory Synchronization.
• Auto Dispatch Workflows.
• Reports and Statistics. Knowledge Base.
• Self Service Portal. Satisfaction Survey.
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https://www.crm-appstore.com/products/SD/2013
