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SFA Standard solution for Dynamics CRM 2013
Provides a complete Sales Force Automation From contact to contract. Solution allows you to streamline and automate your sales and marketing processes to enable your marketing team to generate more...
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Microsoft 311 for Dynamics CRM 2013
Microsoft 311 Service Center accelerator is not a product. It is provided by Microsoft as a no-cost sample solution framework to help you jump-start your projects and tailor to your needs. The...
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Post Incident Report | NAM | CRM Online | A small subset of customers on...
Summary On May 8 2014 at approximately 12:50 PM PDT a small subset of CRM Online orgs served from a North American datacenter became temporarily inaccessible. The issue was identified through an...
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Sub-grid Add Action behavior in Dynamics CRM
Introduction: Since the new refresh forms, we now see sub grids added on the form by default instead of the left navigation links to see the related records. The + (add) button on the sub-grid however...
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AWARENESS | NAM | CRM Online | Network Hardware Upgrade Scheduled for...
We’ve scheduled Microsoft Dynamics CRM Online for planned hardware maintenance. This upgrade is being done to ensure optimal network performance. This maintenance will impact all customers in the NAM...
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AWARENESS | EMEA | CRM Online | Network Hardware Upgrade Scheduled for...
We’ve scheduled Microsoft Dynamics CRM Online for planned hardware maintenance. This upgrade is being done to ensure optimal network performance. This maintenance will impact a subset of customers in...
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Notifications Add-On for Dynamics CRM 2013
With FocusLive Notifications Add-on for Dynamics CRM you can easily define rules and conditions to show up important notifications regarding CRM records when they are opened. You can define the...
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Ask.com Tells How They're Delivering Amazing Customer Experiences with...
While technology is a great facilitator in improving the customer experience, the drive and passion to use it to its full potential is equally important.A Top U.S. Internet Site, Ask.com has been a...
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Picklist Dependency Add-on for Dynamics CRM 2013
With FocusLive PickList Dependency Add-on for Dynamics CRM you can easily filter values between related picklists such as account's industry and sub industry etc.Features :• Select more quickly values...
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Integrating SharePoint with Dynamics CRM
Many organizations would like to have better integration between Dynamics CRM and SharePoint. The reasons are fairly straightforward. They may include:Lacking document management within CRMGreater...
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Public Records Tracker for Dynamics CRM
Public Records Tracker™ (PRT) is specifically designed to help state and local agencies quickly & cost-effectively meet Public Records Act (PRA) and Freedom of Information Act (FOIA) compliance...
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Google Search Add-On for Dynamics CRM 2013
FocusLive Google Search Add-on for Dynamics CRM allows you to view relevant information from Google Services such as Google Search, Maps and News directly from your CRM application.Features :• View...
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Asynchronous Solution Import
Introduction : Often you must have noticed that importing solution often slows down CRM to the extent that it is almost unusable for the period during which the Import action is being processed. To...
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Reminders Add-On for Dynamics CRM 2013
FocusLive Reminders Add-on for Dynamics CRM Provide reminders on CRM Activities of tasks, appointments, service appointments etc. with the look and feel of Outlook reminders and with no need to have...
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Schema Validation error while importing Solution
Recently we came across with the issue while importing a solution from our dev environment to another test environment. So we thought of sharing this with everyone so that others do not face the same...
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10 Top Customer Experience Takeaways from Gartner Customer 360
While there were more than 100, perhaps more than 1000, top takeaways from the recent 2014 Gartner Customer 360 Summit, here are 10 terrific insights shared by key Gartner customer service and...
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Post Incident Report | APAC | CRM Online | A small subset of customers in...
SummaryOn 24 May 2014 at approximately 7:12 AM Singapore time (UTC +8), a subset of CRM Online orgs served from an Asia/Pacific datacenter became inaccessible. The issue was detected by internal...
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SFA Advanced solution for Dynamics CRM 2013
Provides a complete Sales Force Automation solution from contact to contract. Solution allows you to streamline and automate your sales and marketing processes to enable your marketing team to generate...
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Social CRM Add-On for Dynamics CRM 2013
With FocusLive Social CRM Add-on for Dynamics CRM you can easily view social information from different social networks such as Facebook, Linked-in, Google+, Viadeo, Twitter etc. You can find quickly...
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6 Tech Trends Forming an Alliance Between Customer Service & Higher Education
In the business world, efficient multichannel service and support is vital to customer satisfaction, retention, brand reputation, loyalty and of course, the bottom line. Given an economy that continues...
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