Summary
On 24 May 2014 at approximately 7:12 AM Singapore time (UTC +8), a subset of CRM Online orgs served from an Asia/Pacific datacenter became inaccessible. The issue was detected by internal monitoring and resolved by Microsoft Service Engineering using documented mitigation procedures. This issue impacted less than 10% of customers in the region.
Customer Impact
Impacted customers could not access their CRM Online organizations.
Incident Start Date and Time
24 May 2014 7:12 AM Singapore time (UTC +8)
Date and Time Service was Restored
24 May 2014 7:46 AM Singapore time (UTC +8)
Root Cause
The SQL cluster had a hardware failure and did not successfully fail over.
Next Steps
| Issue | Next Step | Team Owner | Timeline |
| Unsuccessful fail over | Investigate why the SQL server cluster hardware failure caused loss of connectivity instead of a failing over transparently. | CRM Online Service Engineering | In Progress |