Microsoft 311 Service Center accelerator is not a product.
It is provided by Microsoft as a no-cost sample solution framework to help you jump-start your projects and tailor to your needs.
The accelerator is an end-to-end Citizen Services (311) framework that helps to streamline the processes in a citizen service center. It is an extensible framework that can be customized to meet your own requirements.
The accelerator provides a framework to service citizen request, provide information, manage back office processing, and utilize resource efficiently.
It is built on the Microsoft Dynamics CRM and Windows Azure platforms, providing both on-premises and online delivery models.
Features :
• Extensible request engine designed to be repurposed
• Self-service citizen portal and knowledge base
• Streamlined case management, workflow, and call scripts
• Powerful management dashboards and reports
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