Summary
On May 8 2014 at approximately 12:50 PM PDT a small subset of CRM Online orgs served from a North American datacenter became temporarily inaccessible. The issue was identified through an internal health check and then quickly resolved by Microsoft Service Engineering using documented mitigation procedures. This issue affected less than 2% of the organizations in the region.
Customer Impact
Impacted customers could not access their CRM Online organizations.
Incident Start Date and Time
May 8, 2014 12:50 PM PDT (UTC-7)
Date and Time Service was Restored
May 8, 2014 2:20 PM PDT (UTC-7)
Root Cause
The investigation has determined that a network card became unresponsive which caused packet loss which resulted in a brief outage. Further investigation into why the network card became unresponsive is in progress.
Next Step(s)
Issue | Next Step | Team Owner | Timeline |
Network log investigation | a) Service Engineering collaborating with network team to identify the root cause for the network card abnormality. b) Service Engineering will work with the network team to determine how we prevent it in the future. | Dynamics Service Engineering | In Progress |
Monitoring and proactive mitigation | Improved monitoring that will allow early awareness and enable measures for proactive mitigation | Dynamics Service Engineering | In Progress |