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5 Building Blocks for a Better Customer Support Portal Experience
For any brand, organization or government agency, serving and supporting customers and potential ones with real-time information and online assistance must become and remain a priority. If you’ve ever...
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Customizable ToolTips in CRM 2013
While creating a field in CRM 2011 or CRM 2013, we can provide a description for the field being added. Until CRM 2011 they had more of developer utility and were used to hold content that was focused...
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A big year for Microsoft Dynamics CRM: 8 questions for 8 CRM MVPs about 8...
The Microsoft Dynamics CRM roadmap, as presented at Convergence 2014Like many of you reading this article, I attended Microsoft Convergence 2014 in Atlanta, GA in March looking forward to hearing what...
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Awareness & Resolved | NAM | CRM Online | Some orgs in the NAM GEO may have...
Starting at about 1:42 PM PDT on Monday April 28th 2014, customers may have experienced an intermittent sign-in issue or a SQL error while attempting to access CRM Online. The issue was identified...
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Human Resources Vertical Solution for CRM 2013
FocusLive HR Solution provides organizations a comprehensive solution to manage their complete recruitment and employee lifecycle. FocusLive HR Solution for Dynamics CRM allows you to manage the entire...
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Field Inspection for Dynamics CRM 2013
Microsoft Field Inspection for Crime Prevention accelerator is not a product.It is provided by Microsoft as a no-cost sample solution framework to help you jump-start your projects and tailor to your...
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AvePoint CallAssist for Dynamics CRM 2013
The AvePoint Productivity Suite for Microsoft Dynamics CRM improves user productivity, eases customer interactions, and helps organizations collaborate with confidence while growing revenue and impact....
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Spring Forward – The Microsoft Dynamics CRM Release Preview Guide is here!
It is with great pride in the team that I work with and what we have accomplished together, that I am pleased to announce the Release Preview Guide for the Spring Wave of products from Microsoft...
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Opening a pre-populated child record form in Dynamics CRM
In a 1:N relationship, when you add a new child record from within a parent form, it will open up the child form with data pre-populated from parent entity based on mapping provided in 1:N...
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Parature Named a 2014 CRM Excellence Award Winner
Parature is pleased to announce that TMC, a global, integrated media company, has named Parature Customer Service Software a recipient of a 2014 CRM Excellence Award, presented by CUSTOMER magazine....
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Advanced Assignment Add-On for Dynamics CRM 2013
FocusLive Advanced Assignment Add-on for Dynamics CRM enable you to make better resource allocations, balance your workload and reduce delays of different process in your organization.Features :•...
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Alerts Add-On for Dynamics CRM 2013
FocusLive Alerts Add-on for Dynamics CRM Provide instant notification of important subjects when a record screen is opened for any type of record.Features :• Create an Alert for a specific record such...
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June CRMUG Regional Conferences Slated for Dallas, TX and Minneapolis, MN
Don’t miss the must-attend conference for Microsoft Dynamics CRM professionals. Join us for the CRMUG Regional Conference coming to South Central and North Central regions in June. Connect with over...
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Membership Management solution for Dynamics CRM 2013
The FocusLive Membership Management solution offers a series of tools to plan, monitor, visualize, report and invoice subscriptions . All this makes the job easier for sales, marketing, service and...
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Auto Naming Add-On for Dynamics CRM 2013
Focus Live Auto Naming add-on allows you to easily create rules which defines the name of any newly created record by concatenating values of the record's fields in the name attribute.Features :•...
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Use SQL Tracing to find the SQL query generated for Dynamics CRM Platform...
Dynamics CRM works largely on FetchXML queries. FetchXML is a proprietary query language for Dynamics CRM. For developers coming from SQL background, they would really want to find the SQL query that...
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Auto Numbering Add-On for Dynamics CRM 2013
FocusLive Auto Numbering allows you to easily add primary keys to any record with different configurations such as auto increment, define different formats including prefix and postfix and characters...
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Marketing, Customer Service Get Engaged on Social Media
Now more than ever, marketing and customer service are feeling the pressure to come together to improve engagement on social media. And it’s customers who are at the heart of what can either be a...
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Grant Manager Plus for Dynamics CRM 2013
Microsoft Grants Manager Plus accelerator is not a product.It is provided by Microsoft as a no-cost sample solution framework to help you jump-start your projects and tailor to your needs.The...
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All you wanted to know about Auto Save
Traditionally, CRM forms had a Save button, changes made to the form required explicitly clicking on the Save button to save changes made. With Orion came in Auto-Save. The magic process that keeps...
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