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CASE STUDY: Tagged Works Around the Clock, Across Channels to Serve the...
Consumer expectations for 24/7 service and support are growing. Many brands cannot tell their customers that service and support is only available from 9am through 5pm on weekdays, because for many...
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Delivering on the promise of the Microsoft Cloud for Business – Microsoft...
In our efforts to deliver platforms and applications that enable people to do more and achieve more, today I am pleased to announce that Microsoft Dynamics CRM Online is now live in the following...
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Tony Stein Shares the Inside Scoop on CRMUG Summit 2014
I sat down with Tony Stein, Program Director for the Dynamics CRM User Group (CRMUG), to chat about the 2014 CRMUG Summit, happening this October 14-17 in St. Louis, MO. This year will mark the 7th...
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How to apply script on Header fields and BPF fields
CRM 2013 now allows java script coding on header fields as well as BPF fields. Sometimes we come across with the requirement where we need to write script on the fields existing in the business...
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CRM User Adoption: CRM Roadmap
“Microsoft Dynamics CRM initiatives must be holistically defined but executed in a series of projects that build upon each other’s success.” (Microsoft Dynamics CRM Success Program) You’ve heard the...
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Extended Recovery | APAC and EMEA | CRM Online | Discovery Service Impacted
The Discovery Service is down and is impacting multiple customers in EMEA and APAC. Customers are able to access their orgs, but are not able to sign into CRM outlook client, SDK plug in registration...
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Microsoft Social Listening for eligible CRM Online Customers
We are currently in the process of adding Microsoft Social Listening to eligible CRM Online customers. If you are eligible, you may notice Microsoft Social Listening shown as being provisioned in the...
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INFOGRAPHIC: 2014 State of Multichannel Customer Service
A new 2014 State of Multichannel Customer Service Survey commissioned by Parature, from Microsoft shows that old customer service channels certainly aren’t going away, but new ones like social are...
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Calendars, Holiday and Customer Service Scheduling in Microsoft Dynamics CRM...
In a Customer – Vendor relationship, customer service is the most important aspect. With Microsoft Dynamics CRM 2013 Service Pack 1 or Microsoft Dynamics CRM Online Spring ’14, there have been...(read...
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Microsoft Dynamics CRM 2013 Load Balancing
Microsoft Dynamics CRM 2013 Load BalancingI was recently asked if something would work in a load balanced Dynamics CRM 2013 SP1 environment as part of the work that I do at TSG. So I thought I would...
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Explore SharePoint files from within Dynamics CRM
What if your files or documents are stored in SharePoint and you need to attach them and send through a Dynamics CRM email? Generally, we do it by downloading a file and attach it to the email or...
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Resolved | CRM Online | A small number of customers in North America were...
On Monday, August 11th 2014, at approximately 2:16 PM PDT some customers hosted in one of our North American datacenters may have experienced the inability to login to their CRM Online Organization(s)....
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Resolved | CRM Online | Some customers in North America were briefly unable...
On Tuesday, August 12th 2014, at approximately 12:45 PM PDT some customers hosted in one of our North American datacenters may have experienced the inability to login to their CRM Online...
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Microsoft, Parature, Ask.com Discuss Customer Service Best Practices, Trends...
On August 18 – 20, the Big Apple will play host to CRM Evolution, accompanied by the Customer Service Experience and SpeechTEK conferences running concurrently. Sessions at the conference will run the...
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Outlook offline sync error – “Invalid Argument error“
At times it happens that when you try to go offline from Outlook you may receive the following error when offline database size is exceeded and outlook is not able to store any more contacts, mails,...
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CRMUG Summit 2014 for Dynamics CRM Online Users
There is a growing community of Microsoft Dynamics® CRM Online users and we hope you take advantage of a unique opportunity at CRMUG Summit 2014 (October 14-17, 2014 in St. Louis, MO) to sit down and...
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Severity 1 SI | Investigating | North America | CRM Online | Some CRM Online...
It appears that multiple CRM Online customers in North America have become disabled unexpectedly.The Microsoft teams are working on identifying these organizations and then re-enabling them.We...
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Changing a Microsoft Dynamics CRM 2013 SQL Server for a Deployment
As part of the Microsoft Dynamics 2013 official training material there are a couple of slides which I thought I would share.If you ever want to change the SQL Server a deployment is using, you must...
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Calendars and Expand Calendar request in CRM 2013 SP1
In this blog, we have explained how CRM stores the records for calendar, and how can we programmatically retrieve them from CRM. In CRM 2013 SP 1, two new calendar types are introduced. With that,...
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CRM Training, Monday Night Football, and #TPCE14
We’re only weeks away from CRMUG Summit 2014 and we look forward to seeing the Dynamics CRM community in St. Louis! Before you finalize your travel plans for the event, be sure to consider these...
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