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Resolved | NAM | CRM Online | A small number of customers in North America...
On Wednesday, August 20th 2014, at approximately 5:38 PM PDT some customers in the North American region may have experienced the inability to sign-in to their CRM Online Organization(s). The incident...
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Creating a New Organization in CRM 2013 SP1 without Service enhancements...
Introduction: After installing SP1 on existing CRM 2013 on-premise server, we need to enable the customer service enhancement features for each Org from Settings –>Administration –>...(read more)
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Post Incident Report | Resolved | North America | CRM Online | Some CRM...
Summary On 15th August 2014 at 6:55 AM Pacific time, a number of customers hosted in our North American data centers began to experience problems accessing their CRM Online organization. Microsoft...
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Microsoft’s Fred Studer, Duke Chung Talk Top Trends in Customer Service
In an age where globalization and online access have practically erased price, product characteristics and availability as competitive differentiators, it’s customer service that now stands out as a...
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Microsoft Dynamics CRM 2013 Toolkit with Visual Studio 2013
I recently needed to install the CRM 2013 Toolkit for Visual Studio 2013, and the Virtual Machine I was installing on didn’t have Visual Studio 2012.As of writing this, the CRM 2013 SDK still doesn’t...
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Microsoft Dynamics 2013 SP1 Package Deployer Tool
As part of the SP1 SDK update for Microsoft Dynamics CRM 2013, we got the new Package Deployer Tool. I was recently doing some research on this at TSG and thought I would write about what it is and how...
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Microsoft Dynamics CRM 2013 SP1 WPF Application for CRM
As part of the SP1 SDK update for Microsoft Dynamics CRM 2013, we got the new WPF Application for CRM Visual Studio Template. I was recently doing some research on this at TSG and thought I would write...
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10 Top Customer Experience Takeaways from CRM Evolution
While there were more than 100, perhaps more than 1000, top takeaways from the recent 2014 CRM Evolution conference (and adjoining Customer Service Experience conference), here are 10 terrific customer...
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Microsoft Dynamics Marketing Spring '14 Administration in Office 365
(Please visit the site to view this video)This quick video shows you step-by-step how to create new Microsoft Dynamics Marketing subscriptions in Office 365, issue licenses, add users, and define...
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Introducing the CRMUG Summit 2014 Keynote Speaker
We’re thrilled to introduce the CRMUG Summit 2014 keynote speaker….Steve Rizzo! We’ll hear from Steve on Wednesday morning, October 15, as he helps us set the stage for a productive, successful week in...
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Performance Analyser for Microsoft Dynamics CRM 2013
Performance of any system is an important part of it's development and implementation and as part of my role as Chief Architect at TSG I often get asked about it... A few months ago the Microsoft...
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Clone Records in Dynamics CRM
Very often we are troubled with writing huge codes and end up spending our valuable time for cloning an entity record. Just imagine the time needed if you are asked to create a cloned record with...
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Location, Location, Location: Bing Maps, Parature Come Together on...
NOTE: The following is a guest post by Parature, from Microsoft Technical Specialist, Geoff Innis. Geoff came to Microsoft with the acquisition of Multimap in 2007, and enjoys helping organizations...
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Microsoft Dynamics CRM 2013 Server-Side Exchange Synchronisation
As part of my role at TSG I often get asked about email set up with Dynamics CRM. With Dynamics CRM 4 and 2011 email messages were sent and received either via the email router or via Outlook, this was...
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Microsoft Dynamics CRM 2013 Change Deployment Settings via PowerShell
There a number of settings within the DeploymentProperties table within the MSCRM_CONFIG database which sometimes we need to change. Microsoft recommend changing this via power shell with the following...
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Update HTML on Form Save Button
As we know that, we can embed a HTML page in the Form using IFRAME/Web Resource control. Recently, we had a requirement where for some purpose we need Record Id of the form and some Form field values...
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Dynamics CRM 2013 & CRM 2013 SP1 Version Numbers
How do we tell what version of the platform we are on?Well from the Dynamics CRM 2013 Deployment we can see the list of Organisations along with their version numbers. So what are the version numbers...
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Announcing Spring ’14 Release Videos for Microsoft Dynamics CRM Now Available
Did you know that every second there are close to 50,000 YouTube videos being viewed around the world? In fact, educational research has been shown to support what most of us have known intuitively...
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Post Incident Report | EMEA | CRM Online | A small subset of customers on...
Summary On August 27 2014 at approximately 17:45 UTC+01:00 a small subset of CRM Online orgs served from a Europe datacenter became temporarily inaccessible. The issue was identified through an...
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Update Fetch Query of System/User View Dynamically
Based on the client requirement sometimes it is needed to update the system/user view to filter record as per needed. In your query you need to apply outer join which won’t be possible through...
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