We are currently in the process of adding Microsoft Social Listening to eligible CRM Online customers. If you are eligible, you may notice Microsoft Social Listening shown as being provisioned in the Service Health Dashboard of your Microsoft Online Portal. You may continue to see this until we complete the process for all eligible customers by the end of August.
Once complete, you will receive a notification that gives you the option to use Social Listening.
For more information, please see the “Pricing and licensing” section on the Get Ready Page
We sincerely apologize if the extended presence of the 'currently provisioning' message is causing confusion. Thank you for your patience while this is set up for all customers. We truly appreciate your business.
Sincerely,
The Microsoft Dynamics CRM Online Team