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Highlights of CRM 2013 Spring Release Updates
We all are aware about vast updates introduced in Dynamics CRM 2013 SP1 or Spring release and our various blog posts have been addressing each and every feature in detail. This blog will list some...
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Economic Development for Dynamics CRM 2013
This solution extends the functionality of CRM to meet the needs of Economic Development Agencies ranging from State Government all the way to a single person agency. The solution has been deployed to...
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Consistently Good Customer Service Has Knowledge at Its Core
"Knowledge is the only instrument of production that is not subject to diminishing returns." - J.M. ClarkTo attract and retain more customers, brands must now provide consistent product, service and...
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Severity 1 | EMEA | CRM Online | A small subset of customers on EMEA were...
A small subset of users in EMEA were unable to access their orgs for a duration of 25 minutes. We have restored service to all organizations. A Post Incident Report (PIR) will be published within 5...
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Server-based SharePoint integration for Microsoft Dynamics CRM
Introduction : With the Spring Release of CRM 2013, we now also have Server-side sync available for Dynamics CRM and Microsoft Sharepoint Online. Yes it did support Sharepoint integration in...
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Welcome to the CRM Success Program!
Welcome to the CRM Success Program! Simply put, we want ensure your CRM initiative is wildly successful and will achieve unimaginable heights! Each week we will provide invaluable content for business...
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Resolved | CRM Online | A subset of customers on North America were...
Microsoft Engineers have mitigated the issue, and have restored service to all organizations. We sincerely apologize for the inconvenience caused. A Post Incident Report (PIR) will be published within...
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7 Ways Customer Service Can Support Sales
If your brand’s fortunate enough and works hard enough at service and engagement before and after the sale, a one-time customer can become a lifetime customer who also creates additional customers.But...
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Extended Recovery | NAM | CRM Online | A small subset of customers in North...
We have successfully restored access to the service and all orgs are now accessible. Dynamics Service Engineering is continuing to investigate root cause. We'll update with status when more...
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Duplicate Detection is back in Microsoft Dynamics CRM Spring Release
How good were the old days of CRM 2011 that even at the point of creation of records you were notified on the entity form itself that the particular record is a duplicate record and hence the data...
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Mobile, Process & Cloud on Dynamics CRM Roadmap
At WPC 2014 in Washington last week, one could not miss the focus on Cloud. Clearly, Microsoft is encouraging partners and users to move toward its Cloud platforms in every way possible. This strategy...
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Resolved | CRM Online | A subset of customers on North America were...
We have resolved an issue affecting some North American customer's ability to use CRM Online. The issue started around 6:45 AM Pacific and was resolved at 9:04 AM Pacific. If this affected you, we...
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Hot off the Press: CRMUG Q2/Q3 2014 Magazine
We’re very excited to have released the CRMUG Q2/Q3 2014 Magazine. Check your mailbox if you haven’t gotten yours yet!This edition features: - Leveraging CRM 2013 to keep Service Management simple -...
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How to change the Port of ADFS 3.0 (Windows server 2012 R2) to 444
There have been times when we need to configure IFD and both, ADFS and CRM are installed on same server. In case of Windows server 2008, we need to install ADFS 2.0 and in Windows server 2012...
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CRMUG Academy Training | Oct 13-14 - St. Louis, MO
Experience even greater value from CRMUG Summit 2014 by taking advantage of pre-conference training from CRMUG Academy on Monday, October 13, and Tuesday, October 14.CRMUG Academy training courses...
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New Dynamics CRM Webcast Update: From Email to BI to the Cloud
The next few weeks of July and August are a great time for Dynamics CRM users to get up to speed on the latest thought leadership on a range of topics. Our webcast schedule remains full of new insights...
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Unable to Configure Dynamics CRM Outlook Client for Org Configured for IFD...
Introduction: Configuring Outlook Client usually involved making sure the regular stuff was done i.e.: Adding the server url to trusted sites. Checking whether the machine time matches the...(read more)
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System Customizer role does not allow modifying Web Resources in Dynamics CRM...
Introduction: Recently, we came across a situation where we were only assigned System Customizer Role in a client environment to give dev access to the organization customizations. It was our...
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Microsoft Dynamics CRM Spring ‘14: Email to Case - business benefits,...
Spring '14 brings additional customer service capabilities to Microsoft Dynamics CRM 2013 Online and On-Premise. These features are bundled together as "Enterprise Case Management" and available...
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CRM User Adoption: User & Business Benefits
“Add more value to your users and business and your CRM initiative will be irresistible and wildly successful!” (Microsoft CRM Success Program) User Adoption is the number one factor for...(read more)
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