On Tuesday, August 12th 2014, at approximately 12:45 PM PDT some customers hosted in one of our North American datacenters may have experienced the inability to login to their CRM Online Organization(s). Upon receiving internal monitoring alerts, Service Engineering began investigating, isolated the source of the issue, and then executed the documented mitigation procedures. The service was fully restored by 12:54 PM PDT. This issue affected <10% of CRM Online customers hosted in the region.
A Post Incident Report will be published here and on the Service Health Dashboard in 5 business days. We sincerely apologize if this issue affected you.