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Announcing a new Dynamics CRM webcast series for users and pros
The months of September through November are always a busy time in the Microsoft Dynamic community. Between conferences, product releases, year-end preparation, and other demands, time can be short and...
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Social CRM - Your ICE Bucket Challenge
What’s our ICE bucket challenge? The question is doing rounds of marketing teams at business houses and everyone is wondering what is this Ice Bucket challenge & why and how did the entire...(read...
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Video: Tony Stein Dishes on CRMUG Summit 2014 St. Louis
We're less than 6 weeks away from CRMUG Summit 2014! All 180 sessions are locked and loaded, more than 120 speakers are ready to roll, the pre-conference training courses are filling up, Monday Night...
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Microsoft Dynamics CRM 2013 Configuration Migration Utility
With the release of Dynamics CRM 2013 Online Spring ’14 update and Service Pack 1, Microsoft released the Configuration Migration tool as part of the CRM 2013 SDK update, which can be downloaded...
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Connecting Microsoft Social Listening with Microsoft Dynamics CRM
With Social becoming an integral part of any business activity be it marketing or sales or even service, it did become important to integrate Social seamlessly within CRM and that’s the gap...
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Microsoft Dynamics Marketing Spring ’14 Campaign Management
(Please visit the site to view this video)Learn about key features of the campaign console in Microsoft Dynamics Marketing with this video by Kobi Acquay. See how easy it is to build a marketing...
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Microsoft Dynamics CRM 2013 Unified Service Desk
One of the things that I get to do as part of my role at TSG, is to research into emerging technology and how it can benefit users. As part of the Spring ’14 Update Microsoft released the Unified...
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Microsoft Dynamics CRM 2013 Unified Service Desk Webcam Control
I recently wrote a post about the Unified Service Desk which can be seen here. One of the great things about the USD is that it handles the connectivity to CRM, and allows us to create custom hosted...
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To Amplify Customer Satisfaction & Brand Loyalty, Give Customer Service a...
If sales, marketing and customer service were siblings, sales would typically be perceived as the outgoing one; marketing as the favorite that gets the biggest allowance, and customer service as the...
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SharePoint 2013 Training at CRMUG Summit in St. Louis
CRMUG has SharePoint MVP’s on a Road Trip to CRMUG Summit 2014. Critical Path Training and their SharePoint MVP’s will be taking a road trip to teach SharePoint 2013 Academy classes on October 13th...
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Deferring the Table Merge of Dynamics CRM 2011 upgrade to 2013
In earlier versions of Microsoft Dynamics CRM, two tables were used for each entity these were enitynameBase and entitynameExtensionBase. With CRM 2013 Microsoft decided to merge the tables to take...
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Engaging your customers is about to get even easier…
These are exciting times at Microsoft. For a guy like me who has been in the business applications space for quite a few years, working with some of the stalwarts of this industry, I can honestly tell...
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Create a chart to compare Actual Revenue from Opportunity and Budgeted Amount...
Microsoft Dynamic CRM 2013/2011 provides an easy way to create different types of charts that helps user to analyze their data. We can create multi-series chart to compare multiple values...
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Auto Expand/Collapse all tabs in a multiple tab form
Sometimes it is required to have many tabs in you CRM 2013 entity form where some tabs fall outside of the screen and are not displayed. As a result the user will need to scroll up and down to find...
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Building MS Dynamics CRM 2013 full environment - one of my prerequisites to...
Hello all, Last week I took the exam for MB2-701 (Extending Microsoft Dynamics CRM 2013) and passed it with 970 points out of 1000. In July I passed MB2-703 exam with 868 points. I don't think...
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New Esteban Kolsky White Paper Builds the Business Case for Knowledge...
When it comes to service and support, customers don’t long for conversation. They want answers, fast. According to Parature’s 2014 State of Multichannel Customer Service Survey, customers rank the top...
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Using Ctrl + S to Save the HTML Webresource Content
You might be wondering if it would any day be possible to achieve the same behavior of C trl + S that we get on CRM pages, on the HTML web resource that we use in CRM. Well, it is very much...
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Hal Howard Joins CRMUG / Dynamic Communities, Inc.
Dynamic Communities, Inc. – the independent administrative organization behind the user groups for Microsoft Dynamics® AX (AXUG®), Dynamics CRM (CRMUG®), Dynamics GP (GPUG®), Dynamics NAV (NAVUG™), and...
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Add Custom View in Lookup and Disable all the other Views
We had a requirement in which we were supposed to use a addCustomView method in order to filter the Lookup. We came across a situation in which we were able to set the custom view(The view with...
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Marketing + Sales + Service = One Cloud for All
At the risk of offending the people I work most closely with on a day to day basis, I do have to admit that the part of my job that I most enjoy is talking to customers. Only when I can get out on...
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