Summary
On August 27 2014 at approximately 17:45 UTC+01:00 a small subset of CRM Online orgs served from a Europe datacenter became temporarily inaccessible. The issue was identified through an internal health check and then quickly resolved by Microsoft Service Engineering using documented mitigation procedures. This issue affected less than 2% of the organizations in the region.
Customer Impact
Impacted customers could not access their CRM Online organizations.
Incident Start Date and Time
August 27, 2014 17:45 (UTC+01:00)
Date and Time Service was Restored
August 27, 2014 18:25 (UTC+01:00)
Root Cause
The investigation has determined that a SQL server became unresponsive which put Availability Group (AG) into an unhealthy state. Further investigation into why the SQL server became unresponsive is in progress.
Next Step(s)
Issue | Next Step | Team Owner | Timeline |
SQL Server Investigation | Service Engineering is investigating the root cause for the SQL server becoming unresponsive and will work with the Microsoft SQL team to determine how we prevent it in the future. | Dynamics Service Engineering | In Progress |
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