Later this week, the Microsoft Dynamics CRM Online Team will be sending targeted email communications to Administrators of CRM Online Organizations worldwide that have been identified as utilizing SharePoint Online Document Management features. These customers are being contacted to alert them that they will need to install a new version of the Microsoft Dynamics CRM List Component in order to ensure document management continues to work as expected.
Roughly 2000 CRM Online organizations globally have been identified as utilizing these features. They will be receiving the following guidance:
The Document Management feature released as part of a recent service update to SharePoint Online may cause issues with the List component in Microsoft Dynamics CRM. To resolve this, please install the new Microsoft Dynamics CRM List Component for SharePoint Server 2013 from the Microsoft Download Center: http://go.microsoft.com/fwlink/?LinkId=275763
Important: Only use the new List component after the SharePoint Online service update is complete. To learn when the SharePoint Online service update is scheduled for you, refer to the Office 365 service alert email that you were sent. You can also go to the Service Health Dashboard.
What you may experience
Before you install the List component update, these are examples of issues you might experience:
- You cannot open a PowerPoint file by clicking its link in a document list. Instead, you must download it, and then open it.
- When you search from a document list, the search results page never stops trying to load.
We apologize for any inconvenience this may cause.Sincerely,
The Microsoft Dynamics CRM Online Team