Summary
On Tuesday, January 27, 2015 at approximately 15:26 PM UTC, an issue in one of Microsoft's datacenters caused customers in North America to experience slowness when logging on to their organizations or inability to access their organizations. Microsoft Engineers identified the issue but prior to taking mitigation steps, the issue resolved itself on January 27, 2015 at 16:46 PM UTC.
Customer Impact
During the incident, impacted customers would have experienced slowness when logging on to their organizations or an inability to sign-in to their CRM Online Organization.
Incident Start Date and Time
January 27, 2015 15:26 PM UTC
Date and Time Service was Restored
January 27, 2015 16:46 PM UTC
Root Cause
One of the servers in the Microsoft datacenter, which is responsible for routing customers to their organizations and provisioning new Organizations, was experiencing high traffic and CPU utilization. The server’s high CPU utilization caused a small number of customers to either experience slowness or receive a SQL server connectivity error when accessing their organizations. Prior to Microsoft engineers taking steps to mitigate the issue, the server’s CPU utilization returned to normal processing levels and organization access was restored. A complete review of the processes executing on the server during this time is being conducted to determine the root cause.
Next Step(s)
Issue | Next Step | Team Owner | Timeline |
Monitoring | Determine if additional monitoring alerts are required to provide advanced warning of high CPU utilization on the SQL server. | Microsoft Dynamics CRM Online Service Engineering | Ongoing |
SQL CPU usage | Review of the server processes that resulted in a temporary high CPU utilization on the SQL server. | Microsoft Dynamics CRM Online Service Engineering | Ongoing |