Summary
On March 29, 2013, an issue in one of Microsoft's North America datacenters caused some CRM Online organizations to be inaccessible. The problem affected less than 50% of customers in the region. Internal monitoring detected the issue.
Customer Impact
CRM Online Organizations impacted by this issue were unable to sign-in and received the 404 error.
Incident Start and Resolved Date and Time
March 29, 2013 8:11 AM -11:40 AM PDT
March 29, 2013 12:42 PM -1:27 PM PDT
Root Cause
Impacted Organizations lost connectivity with their databases due to domain controller failure. Monitoring identified the service gap and alerted the CRM Online Service Engineering who promptly began the mitigation procedure to resolve the issue.