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CloudCall Click for Microsoft CRM 2011 is the premier cloud based telephony integration for the Microsoft CRM platform which provides Sales, Service and Marketing teams with increased productivity through Click to Call and Call Recording capability.
Microsoft CRM 2011 users can to click to call from virtually any screen, including accounts, contacts, tasks, cases, opportunities and custom objects, and allows users to make quick and easy call notes. Users can also replay call recordings directly from the CRM contacts. Detailed analytics including real-time dashboards are available as part of the service.
CloudCall Click for Microsoft CRM 2011 also dramatically reduces the cost of calls by giving customers direct access to wholesale calling rates.