In the earlier versions of Dynamics CRM, we had the option of setting routing through the entity settings shown below:
The entity could only be routed to default queue of the owner of the record when record is created or assigned. For any other conditional routing, custom development was the way to go.
Now with the Spring ’14 update for Dynamics CRM we can configures rules to automate routing of Cases. At the moment this feature is only available for Case Entity.
This blog will...(read more)![]()
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