Finally, the most awaited Spring ‘14/SP1 update has been rolled out. It has brought along with it many new features and changes. The majority of the changes were observed in the Service Module.
Here we talk about the 2 new features introduced in Cases: 1. Parent-Child Case 2. Merge Case
Parent-Child Case :
This could be used where you have multiple cases related to a single requirement and you would rather track them under one Case than individually. In this scenario you would set...(read more)![]()
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