Summary
On Sunday, 1 December at 12:54 AM GMT, an issue in one of Microsoft's datacenters caused some CRM Online organizations to be inaccessible. The problem affected less than 10% of customers served from EMEA datacenters. Microsoft engineers took action to mitigate the issue following receipt of monitoring alerts. The issue was successfully resolved at 1:50 AM GMT.
Customer Impact
Impacted customers could not access their CRM Online organizations.
Incident Start Date and Time
01 December 2013 at 12:54 AM GMT
Date and Time Service was Restored
01 December 2013 at 1:50 AM GMT
Root Cause
A set of web servers began experiencing application errors that caused requests to error out. The team has identified the root cause and has implemented the mitigation.
Next Step(s)
| Issue | Next Step | Team Owner | Timeline |
Root Cause Investigation | DSE team collaborated with multiple teams across Microsoft to determine the cause of this issue. | Dynamics Service Engineering (DSE) team - CRM Online | Complete |
Root Cause Mitigation | Implement mitigation for the root cause identified. | DSE – CRM Online | Completed 10 Dec 2013 |
Product Fix | A CRM Product code change has been identified that should address the root cause more permanently / completely. It is under development and expected to be included in a CRM Online Service Update in January or February 2014. | CRM Product Group working with DSE – CRM Online team | Early 2014 |
For Office365 Customers, this information relates to Service Incident CR3871.