Recently I’m working on a project that using the out of the box Case (incident) entity. In the entity customization, we are adding a new option for Case Origin field to capture an in-person case report. So I added a new option to Case Origin option set. However, by default the icon of the case will showing up Yammer icon:
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So to help the end user with a better visual appearance there is a method that described in this TechNet article to achieve this: https://technet.microsoft.com/en-us/library/dn660975.aspx
One of the tricky part of the instruction is to change the solution publisher to the default one to prefix all customization with “new_”. In my case instead of changing the solution publisher to the default publisher, I do the change from the default solution (Settings> Customizations> Customize the System). This will give any customization to be prefix-ed with “new_”.
The next tricky part is the naming convention. Be careful with the option set numbering (remove any commas) and the file extension (.png). As mentioned by the guide: “‘new_Incident_origincode_icon#.png’ where # represents the value for the custom option.”
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Now once you saved and published the web resource the icon of the case will be changed.
Hope this helps!
Image may be NSFW.Clik here to view.
Image may be NSFW.Clik here to view.
