Summary
A small subset of CRM Online organizations served from a North American Datacentre were inaccessible for a short period of time. The issue was proactively identified through internal monitoring and resolved by Microsoft Dynamics CRM Online Service Engineering. This issue impacted less than 1% of customers in the region.
Customer Impact
Impacted customers could not access their CRM Online organizations.
Incident Start Date and Time
August 12th, 2013 11:15 PM PDT
Date and Time Service was Restored
August 13th, 2013 00:40 AM PDT
Root Cause
The investigation determined that the primary Availability Group (AG) was in an unhealthy state.
Next Step(s)
| Issue | Next Step | Team Owner | Timeline |
AG Unhealthy investigation
| CRM Online Service Engineering to engage SQL Server team to investigate cluster crash and apply any needed fixes.
| Dynamics Service Engineering (DSE) - CRM Online
| In progress
|