Summary
A small subset of CRM Online orgs served from a North American Datacenter were inaccessible for a short period of time. The issue was detected through internal monitoring; a customer escalation was also raised by Microsoft Support personnel. Microsoft Service Engineers acknowledged the issue and immediately began investigating to restore access as quickly as possible. Once root cause was identified, the issue was corrected immediately. This issue impacted less than 1% of customers in the region.
Customer Impact
Impacted customers could not access their CRM Online organizations.
Incident Start Date and Time
August 12th, 2013 11:45 PM PDT
Date and Time Service was Restored
August 13th, 2013 00:40 AM PDT
Root Cause
SQL server availability group became unhealthy