Summary
CRM Online orgs served from America’s datacenters could have been inaccessible for a short period of time. The issue was proactively identified through internal monitoring and resolved by Microsoft Service Engineering. This issue could have impacted 100% of customers in the region.
Customer Impact
Customers may have seen a ‘404’ error while attempting to login to their CRM Online Org(s).
Incident Start Date and Time
July 25th, 2013 4:00 PM PDT
Date and Time Service was Restored
July 25th, 2013 4:30 PM PDT
Root Cause
SQL Server misconfiguration
Next Steps
Issue | Next Step | Team Owner | Timeline |
Configuration Check | Confirm that all deployed hardware has this configuration setting properly set. | Microsoft Service Engineering | Complete |
Automation Update | Work with product team to ensure deployment automation and/or QC covers all settings. | Microsoft Service Engineering | Ongoing |