We share our opinions via Twitter; our cars via Uber; our beds via Airbnb; and our vacation photos via Facebook. Yet corporate America’s most precious commodity – knowledge– is often hoarded by employees and customer service agents. Sound familiar?
Part of the challenge is that knowledge is all too often contained in silos, or repositories, across an organization. And when there are efforts to pool resources, it’s often in the form of low-tech libraries or unsearchable document databases across multiple platforms. Frustrating isn’t it? Delivering the right answers at the right time to your customers can drive revenue and greatly enhance the end users customer experience.
The problem may seem large, but the solution is easier than you think. Don’t miss this live and interactive webinar on June 3, 2015 from Parature and Ledgeview Partners about best practices for empowering your employees and customer service team with the right knowledge that will allow them to take immediate action. Find out how knowledge-driven customer service can be a critical differentiator in a competitive marketplace.
In this interactive webinar you will learn how to:
- Leverage Knowledge to boost employee productivity and deliver the right answers at the right time.
- Empower Your Customers with intelligent and guided online self-service, accessible 24/7.
- Provide Care Everywhere with consistent engagement across channels including web, live chat, social, mobile and more
This free webinar will be made available on-demand to all registered attendees. If you cannot make the live session, please register and a link to access a recorded version of the live demonstration and webinar will be sent to you the afternoon of June 3rd.
- Topic: Knowledge + Action = Power featuring Parature
- Date: June 3, 2015
- Time: 1:00pm CST
- Duration: 1 hour
- Cost: Free
Parature, from Microsoft integrates with CRM systems including Microsoft Dynamics CRM and Salesforce.
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