There comes a time in every value-added reseller's life when the question of, "Should we add additional software platforms to our capabilities lineup?" comes into play. In this 2-part series we'll answer that question from the perspective of the partner that's already successfully added Microsoft Dynamics CRM to its own offerings, show the highs and lows of doing this, and hear what Microsoft has to say about the opportunity.
As we'll see in the second part of this series, Microsoft is using a range of programs and incentives to attract new CRM partners and get more performance out of existing ones. Here, we will learn more about the experiences of three partners who have adopted Dynamics CRM in recent years.
From Waterfall to Agile...
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