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The right CRM improves sales productivity, customer interaction and helps...
So many tools at your disposal in the new CRM cultureJohn has one of those catchall compartments in the front seat of his car. He lifts the lid and there it is – his car phone charger, his tire...
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PowerMap: Mobile CRM Mapping On the Go
Do users of your CRM system leave the office as part of their job? If so, you want them to be effective on the go and enable them to visualize data in the space around them. Maps are the tools that...
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Use Dynamics CRM to Empower Sales Teams
Here at Logan Consulting, a Chicago based Microsoft CRM Partner, we are constantly meeting with clients and prospects who are enjoying some of the most powerful features of Microsoft Dynamics CRM to...
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Increase B2B’s Customer Satisfaction and Cut Costs
Dynamics CRM Portals Lead to Improvements in Customer Service and Cost EfficiencyWe all know that this is the " age of the customer." So how do you take your Dynamics CRM to the next level and improve...
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Happy Data Privacy Day! How to be Compliant Without Interrupting your Business
“Don’t let Privacy Laws prevent you from selling”—Rob Triggs, VP Sales and Marketing CRM Dynamics. January 28 is Data Privacy Day. The fact that data privacy has its own day is a testament to just how...
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How a Not-For-Profit Organization Has Optimized Their Processes with...
Action main-d’oeuvre, a non-profit organization with their mission to assist in the integration of people with special needs into the workforce, was looking for a more efficient way to manage...
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Tip #567: Tipster guide to Dynamics CRM 2016 New Knowledge Base Articles
Friday is the name of the day and another video is ready to be consumed. Dynamics CRM 2016 introduces new Knowledge Management capabilities, that include a new WYSWIG editor, the ability to delay...
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Multiple CC Recipients in a CRM Workflow Generated Email
Very often in a Workflow we want to send an email out of CRM based on a previous step in the workflow. Often when you set it up so that it supposed to go to several people you may find out that it only...
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Prevent the Dynamics CRM Email Router from Processing Old Emails
Recently I had an issue while setting up the Microsoft Dynamics CRM Email Router, where I was connecting to an existing email mailbox and all the emails were getting pulled through to CRM dating as far...
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Dynamics CRM Configuration Data Mover v1.5
Back in November I released my Alexander Development Dynamics Configuration Data Mover tool, and I received a tremendous amount of positive feedback. Since then I've been asked several times why...
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Next Generation Customer Service for Government Employees
Recently I have been working with federal agencies that are adopting commercial customer service techniques for helping government workers be more productive. The new trend I am seeing is to add...
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FieldOne – Quick way to add Territories for the UK
Territories play are an important part in FieldOne and to understand the functionality provided by FieldOne you will need to setup territories.Why do you need TerritoriesOnce you have setup territories...
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Freebie Friday: Two Free Templates for Using Visio to Create CRM UI Mockups
Remember the old adage “A picture speaks 1000 words”? When gathering CRM requirements, that is often more accurate than one may realize. Creating visuals to aid in requirement sessions is nothing new....
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Weekly Robotic News Issue 12 – Community Edition
These are the droids you’re looking for… IntroductionAs I write this late in the evening I was reminded by a news story of a presentation on robotics I delivered to a class of nine year olds in...
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Microsoft CRM on the Edge
Can I get CRM to run faster? I typically hear this from clients who run older versions of CRM using Internet Explorer. There are many factors that can play into this lag time, but the most likely...
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.fusion-fullwidth-1 { padding-left: 0px !important; padding-right: 0px !important; } Fully Responsive This fully responsive slider ensures your content looks great …
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Support Agent- Commercial Excellence
We need to expand our team in Granada. We are seeking professionals with experience in support interested in learning new …
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Microsoft Dynamics CRM vs Salesforce: How Important is Analytics?
If analytics are important in guiding your business strategy, it’s critical that you understand the limitations that Salesforce.com imposes on the export of data to Excel. Based on a proprietary...
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CRM2016 – Mobile Controls
Microsoft Dynamics CRM 2016 includes a new capability that lets you customize your mobile forms with controls that are touch friendly. Including sliders, flip switches and even pen controls. In...
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Align Marketing and Sales by Creating a Technology Focused Strategy
This is the second post in a three-part series focusing on the use of technology to create sales and marketing alignment.In the first blog post of this series, we discussed and defined the development...
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