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Image Gallery Utility for Dynamics CRM
In our earlier article we have demonstrated how we can fetch images attached to notes, working on the same requirement we have enhanced our examples to develop an image gallery utility to see all the...
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Learning Unified Service Desk
One ring to rule them all …. One post to rule them all. (Or put another way this is a collection of my posts on Unified Service Desk (USD).) Learning how to get started with Unified Service...
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USD – Faster load times using the cache.
When the USD application loads various user and configuration settings need to be loaded from the server, this can take time. The load time of USD can be reduced by forcing a local cached of these...
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Agile Principle 9 – Continuous attention to technical excellence and good design
It has been a little while since I’ve made any posts related to running projects. I’ve been a little preoccupied with technical work! This is ironic because of the topic for this post. Here...(read more)
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USD – Automatic Refresh of Tabs
I recently had a problem in Unified Service Desk (USD) that meant I needed to refresh the contents of a global tab each time the user returned to the tab. In my example, I wanted to always show the...
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USD – Theme, change the window title.
An alternative approach to changing the theme using one of the predefined Microsoft templates is to add some XAML directly into the action. One use of this would be to change the title of the main...
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Agile Principles 1(&3!) – Customer satisfaction by rapid delivery of useful...
The first A gile principle is “ customer satisfaction by rapid delivery of useful software “. The thirds Agile principle is “ Working software is delivered frequently (weeks rather...(read more)
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Agile Principle 10 – Simplicity—the art of maximizing the amount of work not...
“Our life is frittered away by detail. Simplify, simplify, simplify! I say, let your affairs be as two or three, and not a hundred or a thousand; instead of a million count half a dozen, and...
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USD – Client installs.
Having installed the server components of USD, you’ll be ready to install the client software and connect to your organisation. If you haven’t yet installed the server components, see my...(read more)
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Agile Principle 2 – Welcome changing requirements, even late in development.
The second Agile principle is “welcome changing requirements, even late in development”. Sounds simple enough and as a principle it is. Except for the fact that very often this doesn’t...(read more)
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Agile Principle 6 – Close, daily cooperation between business people and...
The sixth Agile principle is “Close, daily cooperation between business people and developers”. The principle here is to get the business people and the developers working closely together...(read more)
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USD – Installing Sample Applications.
Microsoft provides a package deployment tool for USD that allows you to install and configure one of several sample USD applications. This can be downloaded from Microsoft download centre. The...
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USD – A simple Scriptlet.
Unified Service Desk and CRM are both highly configurable meaning we can achieve great results without having to resort to code BUT sometimes you’ll want to inject code into you applications to...
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CRM2015 Charts – What Percentage?
In my blog I make posts which relate to areas of CRM I’m currently working with or questions I’ve recently been asked. You might notice I’ve been making quite a few posts related to...(read more)
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Agile Principle 5 – Sustainable development, able to maintain a constant pace.
“Sustainable development, able to maintain a constant pace”, the fifth principle of Agile. Sustainability makes this sound a bit hippy right? Wrong! Sustainability here relates to conducting...(read more)
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USD – A blank install. (no sample solution)
I have already described the “easy” process of using Microsoft’s PackageDeployer to install a sample USD solution. You will however eventually find that you’d like a clean / vanilla...(read more)
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USD – Closing Tabs
Continuing my series of posts in learning the basics of Unified Service Desk (USD), here I describe how to close a tab. This is a very simple process. Sometimes it is useful to automatically...
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Unified Service Desk(USD) – Why?
I’ve recently been heavily involved with Unified Service Desk (USD), a relatively new technology from Microsoft many companies are yet to adopt. Although I know there are many organisations...
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USD – Maximize the USD Screen by default.
A common customization is to maximize the USD screen by default. After all it’s going to be your main application! To do this you need to; Add an action call on the SetWindowProperty action of...
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CRM – Business Process flows and JavaScript
Microsoft describe the logic for business process flows here . As I’ve been working with business process flows recently I thought I would do a quick post explaining how to access all of the...
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