Summary
On June 27, 2013 a small subset of CRM Online orgs served from North American datacenters were inaccessible. Service Engineering investigated and restored service. The service incident affected less than 10% of customers in the region.
Customer Impact
Impacted customers could not access their CRM Online organizations.
Incident Start Date and Time
Thursday, June 27th, 2013 at 5:42 AM PDT
Date and Time Service was Restored
Thursday, June 27th, 2013 at 6:20 AM PDT
Root Cause
Impacted Organizations lost connectivity with their databases due to a SQL Availability Group failure. Monitoring identified the service gap and alerted the CRM Online Service Engineering team who promptly began the mitigation procedure to resolve the issue.