This is one area that we know can be confusing to our customers. There have been a few posts recently related to these topics and we are cross posting them here for your convenience. We hope you find them useful.
- Identifying Your Microsoft Dynamics CRM Online Administrator(s)
- Managing Email notifications in Microsoft Dynamics CRM Online
- Create your Mailbox rule (to set up email notification redirects for your team)
Sincerely,
The Dynamics Service Engineering Customer and Partner Experience Team