CRM – Fear of No Adoption drives No Decision

So having originally been a Salesforce.com Consultant, and for the last 5 years, a Microsoft Dynamics CRM ISV and Partner, I can tell you… it’s not the platform. The two biggest challenges for CRM of any stripe, are “No Decision” and “User Adoption”, and these are actually related. NDY or “No Decision Yet” is the competitor... Read more »