I will be facilitating a Planning for CRM Success Workshop at the Microsoft Manhattan Office on February 2nd. I want to thank Microsoft and the event sponsor Cloud Strategies for organizing this event. Please register at here
Course Outcomes:
On completion of this fast paced half day workshop, learners will be able to:
- Clearly understanding what the benefits and importance of CRM is to your strategic business initiatives.
- More accurately estimate the budgets, timelines and tasks for CRM Implementations.
- Define processes and strategies that will help better define and manage customer, prospect and partner touch-points.
- Better measure customer interactions, sales productivity and opportunity management
- Increase profitability by identifying and eliminating or reassigning non-productive tasks
- Put into action proven techniques to plan, implement and support successful CRM initiatives.