More closed deals is a business goal that an entire organization can get behind. And Microsoft Dynamics CRM features business process flows to help companies formalize the way they take the clients all the way from first contact through the sale.
But what about the user-level goals and processes that go into making a sale (e.g., follow-up calls, meetings with prospects, writing proposals)? Can those be mapped and represented as processes in Dynamics CRM? Currently, the answer is no, but that could be changing soon.
Users and admins l...