Summary
Several CRM Online orgs served from North American datacenters were inaccessible for a short period of time. The issue was proactively identified through internal monitoring and quickly resolved by Microsoft Service Engineering.
Customer Impact
Impacted customers could not access their CRM Online organizations.
Incident Start Date and Time
6 February 2013 8:20 AM PST
Date and Time Service was Restored
6 February 2013 9:30 AM PST
Root Cause
The investigation determined that a SQL Server ran out of memory and stopped serving requests. The cause of the out of memory condition is being investigated.
Next Steps
Issue | Next Step | Team Owner | Timeline |
Out of memory condition | We will be working with the SQL server team to investigate the out of memory condition and apply a fix | SQL Server team | In progress |