In Dynamics CRM prior to CRM 2013 email integration provided the following options
Email Router
Microsoft Outlook Client.
Using Microsoft Outlook Client allowed users to send emails from Dynamics CRM using their Microsoft Outlook client. If the Outlook client was closed, it would wait until Outlook client is re-opened for the mail to be processed.
The other option was to setup the Email Router for Dynamics CRM and configure the router to send and receive emails from within Dynamics...(read more)![]()
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