So you get the notification from Skype for Business that you have a voicemail. Track it in CRM so that the voicemail will be associated with the person who sent it to you, right?
Not so fast. When you track an email from an automated source, such as voicemail notifications, the network scanner, or other sources where notifications frequently have the same sender, subject, and message text, you can create what I call the Microsoft CRM auto tracking correlation mismatch.
Say I track the email against my friend Shawn’s contact record. The next time a notification email is received, the “smart matching” feature in CRM will see that email, recognize it as a match for the previously tracked message, track it and set the regarding object to Shawn, even if the new message has nothing to do with him.
So unless you want a bunch of mismatched emails, never ever track emails that come from automated sources.