If your company has been upgraded to CRM 2015 and you do any type of bulk emailing to your clients and happen to do them to not only Contacts but Accounts also, you may be searching for an important piece of information. What’s the missing item? The Email address field (emailaddress1) was dropped off the Account form in CRM 2015. It’s hasn’t been removed from the database, it just isn’t visible on the form and you haven’t lost any data.
How to do you get it back? Just open up the form designer and drag it back onto the form from the Field Explorer Column.
Field Explorer
The new Account form without the Email address field.
Account form with Missing Email Address field
The old Information form with the Email address field.
Account Information Form