Summary
A small subset of CRM Online orgs served from a North American Datacenter were inaccessible for a short period of time. The issue was proactively identified through internal monitoring and resolved by Microsoft Service Engineering. This issue impacted less than 1% of customers in the region.
Customer Impact
Impacted customers could not access their CRM Online organizations.
Incident Start Date and Time
February 11, 2013 3:20 PM PST
Date and Time Service was Restored
February 11, 2013 4:15 PM PST
Root Cause
The investigation determined that the primary Availability Group (AG) was in an unhealthy state and failover did not work correctly on the secondary AG.
Next Steps
Issue | Next Step | Team Owner | Timeline |
AG Unhealthy investigation | Service Engineering to identify the cause of AG getting into an unhealthy state, secondary’s where restoring, and apply any needed fixes. | Dynamics Service Engineering (DSE) - CRM Online | Ongoing |