(Please visit the site to view this video)Tracking email activities is key to successful customer engagement, from sales to service. In this video, we'll walk you through setting up folder level tracking to simplify and automate email tracking, which improves end-user productivity and helps to drive positive customer engagement.
For more information, visit http://www.microsoft.com/en-us/dynamics/crm-customer-center/default.aspx and
http://go.microsoft.com/fwlink/?LinkId=394323
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